Part of the Mediation Training Institute’s portfolio of courses, this 1-day training focuses on a simple yet powerful process for managers to use in dealing with conflict in their team. It uses skills already used by managers and shows through practice and case study methods how effective the process is. It can be put into use immediately and the advantage for managers is that it makes no assumptions about skills levels and is clear, quick and highly practical. A must for all managers.
In-house upon request -
please contact Brendan for availability
Certificate from Eckerd College
In-house - UK and Europe
(up to 10 participants)
A fully accredited professional trainer and BPS certified supervisor, Brendan has trained hundreds of people across the UK, Ireland, Germany and Holland. Courses include Mediation, Investigation Skills, Managing Difficult Conversations, and Dignity at Work training. Chartered Fellow Institute of Personnel and Development. Contact Brendan now to discuss running an in-house course. “Brendan has a lovely style and is very engaging - excellent tutor, very patient.”